FAQ — Frequently Asked Questions

📦 Shipping

What are the delivery times?

Europe: 3–5 business days — Free Shipping
United States: 7–15 business days — Free Shipping

Where are your products shipped from?

Our products are shipped from our international partner warehouses to ensure fast, reliable, and secure delivery.

Can I track my order?

Yes! A tracking number will be sent to you by email as soon as your order has been dispatched.

Do you ship to the United States?

Yes, we ship to the United States. Delivery typically takes 7–15 business days. Free Shipping included.

🔄 Returns & Refunds

What is your return policy?

If you receive a damaged, defective, or incorrect product, please contact us within 14 days of receiving your order at 📩 contact@nutrinova-store.com and include your order number along with photos of the product.

Special Policy for the United States

For our U.S. customers, we offer a full refund without requiring the product to be returned if it is defective or not as described. No physical return is required.

When will I receive my refund?

Once your request has been approved, your refund will be processed to your original payment method within a few business days.

💳 Payment

Which payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard), as well as payments through Shop Pay.

Are my payments secure?

Yes, all transactions are securely processed and encrypted through Shopify Payments.

🛍️ Products

Are your products covered by a warranty?

Yes, all NUTRINOVA products are covered by our satisfaction guarantee. If you experience any issues, please contact us at 📩 contact@nutrinova-store.com.

How do I choose the right product?

Please refer to the detailed descriptions available on each product page. If you need assistance, feel free to contact us — we'll be happy to help you find the perfect solution.

📩 Contact

How can I contact you?

By email: 📩 contact@nutrinova-store.com

We typically respond within 24–48 business hours.